The Pro-Am Tour - Frequently asked questions

Event Reviews

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FREQUENTLY ASKED QUESTIONS

How do I book? Please telephone or e-mail to confirm the names of your team members and then return the Booking Form with your deposit payments. How can I pay? You   can   pay   be   cheque,   debit   card,   credit   card   or   bank   transfer.   However,   if   you   wish   to   pay   your   final   balance   by   credit   card   we   do   pass   on   the   surcharge   of   1.5%   for MasterCard or Visa transactions, or 2% for AMEX. Credit card surcharges are not applied when paying your deposit. When is the final balance due? For most events the final balance is payable 10 weeks before your departure date, for Pebble Beach the balance is due 3 months prior to your departure date. How is our money protected - are you bonded? All   air   inclusive   holidays   booked   with   The   American   Golf   Holiday   are   ATOL   protected   by   the   Civil   Aviation   Authority   and   our   ATOL   number   is   5784.   Further   info   can   be found   on   the   ATOL   website   www.atol.org.uk.   For   packages   not   including   flights   we   utilise   a   client   account.   You   can   also   take   advantage   of   protection   offered   by   credit card purchases in this respect. I am on my own - can you place me in a team? We are often able to place individual amateurs into a team - please telephone to discuss your requirements. Is travel insurance included? Travel   insurance   is   not   included   in   the   standard   package   as   many   people   have   their   own   arrangements   in   place   such   as   annual   insurance.   It   is   a   condition   of   booking that you have suitable insurance covering cancellation, personal items, medical cover, etc. Can we book our own flights? Yes   you   can   -   but   please   note   that   if   you   book   directly   with   the   airline   you   may   have   to   pay   in   full   for   your   flights   at   the   time   of   booking   and   subsequent   changes   are   not normally      be   permitted.   If   we   book   your   flights   you   will   just   pay   the   standard   deposit   and   pay   for   the   flight   when   you   pay   your   final   balance.   Quite   often   we   are   able   to make   changes   to   flight   reservations   up   to   the   day   the   tickets   are   issued   (subject   to   availability   and   sometimes   amendment   fees).   Also,   if   we   book   your   flights   you   are fully covered under the CAA's ATOL protection scheme, whereas flights booked separately may not offer such cover. Can I book airline seats in advance? Airlines   change   their   policies   on   this   on   a   regular   basis,   and   most   airlines   now   charge   for   advance   seat   assignments.   With   British   Airways   for   example,   seats   can   be reserved   at   a   charge   on   their   website,   once   the   flights   have   been   paid   in   full   and   the   tickets   issued.   Where   airlines   do   permit   free   advance   seat   assignments   we   will assign   the   best   seats   possible.   If   you   have   a   special   request   please   let   us   know   at   the   time   of   booking,   however   please   note   that   seat   assignments   are   not   guaranteed until   check   in.   Most   airlines   also   allow   online   check   in   24   hours   prior   to   travel   where   you   can   reserve   seats   free   of   charge.   If   you   are   a   frequent   flyer   please   let   us   have your membership details and we would be pleased to add these to your booking. Are my golf clubs part of my free baggage allowance? Policies   vary   by   airline   and   class   of   travel   and   we   will   be   pleased   to   provide   specific   baggage   allowances   on   request,   and   full   information   is   available   at   each   of   the airlines' website.

CAR RENTAL

What insurances and extra costs are included for my rental car? Loss/Collision   damage   waiver,   liability   insurance   supplement/extended   protection,   unlimited   mileage,   state   &   local   taxes,   up   to   three   additional   drivers   and   a   full   tank of fuel are all included in your rental car cover. Will I be asked to pay extra at the car rental desk? The   car   rental   companies   will   ask   whether   you   require   optional   theft   protection   or   personal   accident   insurance.   As   a   condition   of   booking   you   should   already   have travel   insurance   or   other   insurance   that   covers   you   for   this,   and   we   would   recommend   that   you   check   with   your   insurance   provider   in   advance   of   departure.   If   you have   adequate   insurance   in   these   areas   you   may   choose   to   decline   this   additional   optional   insurance.   You   will   also   be   offered   “enhanced”   Roadside   Assistance   which covers you should you, for example, lock your keys in your car, run out of fuel, etc. What driving licence do I need? And how old do I need to be to drive? Every   person   who   wishes   to   drive   will   require   a   full   UK   driving   licence   and   must   be   aged   25   or   over.      If   you   are   aged   21   to   24   you   will   be   required   to   pay   an   underage driver's   charge   of   approximately   $25-30   per   day   plus   tax   is   payable   locally.   Please   advise   us   at   the   time   of   booking   if   you   are   under   25.   If   you   have   been   disqualified from driving in the last 7 years you may be unable to rent a car, please telephone for further information. Can we upgrade the rental vehicle? A   seven   seater   minivan   is   provided   for   a   team   of   four   golfers.   This   provides   ample   space   for   four   suitcases,   four   sets   of   golf   clubs,   and   hand   luggage.   We   will   be   pleased to   quote   for   upgraded   vehicles   including   SUVs   and   Luxury   Cars,   however,   in   our   experience   minivans   actually   provide   the   most   comfort   and   luggage   space   for   four golfers!

ABOUT THE EVENTS

Do I need to have a proper handicap to take part in the Pro-Am and what is the tournament format? All   amateur   golfers   must   have   an   acceptable   handicap   to   participate   in   The   Pro-Am   Tour.   This   includes   an   active   CONGU   handicap,   a   European   Golf   Association   index, and   a   USGA   index.   Amateurs   with   an   EGA   or   USGA   index   will   be   allocated   a   "Tournament   Handicap"   for   the   event.   If   a   player   has   an   active   CONGU   handicap   AND   a USGA   /   EGA   index   the   player   will   play   off   the   CONGU   handicap.   Inactive   handicaps   or   other   handicap   from   other   systems   may   be   acceptable   but   we   must   be   notified   of these   in   advance   for   the   handicap   to   be   approved   by   The   Pro-Am   Tour.   The   player   may   then   be   allocated   a   "Tournament   Handicap"   for   the   event   at   our   discretion.   The maximum   handicap   is   24   for   men   amateurs,   and   36   for   lady   amateurs.   Amateurs   with   higher   handicaps   will   be   required   to   play   off   these   limits.   If   an   amateur   does   not have an acceptable handicap their score cannot count towards the team score. What is the tournament format? The   Pro-Am   tournament   format   is   best   two   nett   scores   from   four,   medal,   90%   handicap   allowance.   The   events   also   include   Challenge   Days   which   are   typically   individual stableford, full handicap allowance. All events are run under the R&A Rules of Golf and the PGA Tournament rules. What's this about "senior friendly tees"? Men   amateurs   aged   over   60,   and   with   a   handicap   of   14   or   more,   or   amateurs   aged   70   or   more   with   any   handicap   may   elect   to   play   from   a   slightly   shorter   set   of   tees (typically   around   6,100   -   6,300   yards)   with   an   appropriate   handicap   adjustment.   This   will   take   the   longer   carries   out   of   play   and   enhance   your   enjoyment   of   the   many stunning courses we feature on The Pro-Am Tour. Professionals and regular men amateurs will play a course of typically 6,500 - 6,700 yards (par 72). Can ladies play in the events? Yes,   of   course!   We   welcome   lady   golfers   to   all   our   events.   Ladies   will   play   from   the   appropriate   tees,   with   any   appropriate   handicap   adjustments   being   made,   and   will take their shots from the ladies stroke index. Do I need to bring my own professional? Most teams bring their own professional but we are able to provide one for you if necessary. Does the professional need to be a member of the PGA? We   are   proud   of   our   association   with   the   PGA   of   Great   Britain   &   Ireland   who   administer   most   of   our   Pro-Ams.   PGA   Approved   Pro-Ams   for   2016-2017   include   Arizona, California, Scottsdale, Las Vegas, Sawgrass and Pebble Beach. There are a number of ways a professional may be eligible for these events: 1. Full Member, including Trainee / Assistant Professional, of the PGA of Great Britain & Ireland; 2. Full Member, including Trainee / Assistant Professional, of an equivalent overseas PGA; 3. Member of the PGA EuroPro Tour; 4. Certain membership categories of The Challenge Tour and The European Tour are also eligible - please contact us for further information. Members   of   other   professional   tours,   such   as   EPD,   Alps,   Allianz,   Nordic   League,   Gecko,   Jamega,   TP   Tour   Series,   etc.,   are   invited   to   join   The   PGA   EuroPro   Tour   to   become   eligible   to play in The Pro-Am Tour. Please call for further information. What is the professional prize fund per event? The   Professional   prize   fund   is   $20,000   based   on   25   teams.   Prize   funds   are   increased   or   reduced   pro-rata   for   greater   or   fewer   participating   teams.   Amateur   prize winners receive top brand golf equipment and trophies. How many teams play in each event? Approximately 15 - 20 teams is the average. What is the dress code on the golf courses during the pro-am? Smart   golf   attire   is   required   (no   denims).   Tailored   shorts   can   be   worn   by   amateurs   and   professional   golfers,   and   short   ankle   socks   are   permitted.   Soft   spike   golf   shoes are required at all the golf courses. Can I hire a local caddie? Most   courses   we   feature   are   designed   to   be   played   using   a   golf   cart,   which   is   included   within   the   package.   Some   courses   include   a   "forecaddie"   where   a   gratuity   will   be payable locally. Some courses also offer the option of a traditional walking caddie.  Please see individual event details, or contact us for further information. Can I use a range finder or GPS? Yes,   distance   measuring   devices   such   as   Bushnells   &   Sky   Caddies   that   provide   distance   information   only   are   now   permitted.   Devices   which   provide   information   on gradient or wind speed are not permitted. Do we have to use the golf carts (buggies) provided? Most   of   the   courses   have   been   designed   with   golf   carts   in   mind   and   there   is   often   a   substantial   distance   between   a   green   and   the   next   tee.   As   a   result   most   courses insist that you take a golf cart. However, a few courses do allow walking, and some offer caddies. Is the prizegiving dinner a formal event? We do request that competitors wear "smart attire" for our awards dinners (i.e. collared shirt and trousers, but no denims!), however, jackets and ties are optional. Do I have to share a room? Not   if   you   don't   want   to!   Our   standard   package   prices   are   shown   based   on   two   people   sharing   a   room,   so   if   you   wish   to   have   a   room   on   your   own,   you   will   incur   a single room supplement at the prices shown. Can we extend our stay? The   Pro-Am   Tour   is   organised   by   The   American   Golf   Holiday,   a   full   service,   ATOL   bonded   tour   operator,   so   we   would   be   pleased   to   arrange   your   extended   stay   either   at the same destination as the Pro-Am or a wide choice of other golf destinations in the USA. Can you book other activities, such as shows in Las Vegas? Yes, we can provide information on shows and other non-golfing activities, and will be pleased to book them in advance guaranteed by your credit card. Please contact us  if you have any further questions.
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Tel (UK): 023 8046 5885
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© The American Golf Holiday Pro-Am Tour, December2016
Tel (UK): 023 8046 5885
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Golf’s Finest Tournament Holidays
Book with confidence Flight-inclusive holidays booked with The American Golf Holiday Pro-Am Tour are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. For more information about financial protection and the ATOL Certificate please see: atol.org.uk/ATOLCertificate
© The American Golf Holiday Pro-Am Tour, December 2016
FREQUENTLY ASKED QUESTIONS How do I book? Please telephone or e-mail to confirm the names of your team members and then return the Booking Form with your deposit payments. How can I pay? You can pay be cheque, debit card, credit card or bank transfer. However, if you wish to pay your final balance by credit card we do pass on the surcharge of 1.5% for MasterCard or Visa transactions, or 2% for AMEX. Credit card surcharges are not applied when paying your deposit. When is the final balance due? For most events the final balance is payable 10 weeks before your departure date, for Pebble Beach the balance is due 3 months prior to your departure date. How is our money protected - are you bonded? All air inclusive holidays booked with The American Golf Holiday are ATOL protected by the Civil Aviation Authority and our ATOL number is 5784. Further info can be found on the ATOL website www.atol.org.uk. For packages not including flights we utilise a client account. You can also take advantage of protection offered by credit card purchases in this respect. I am on my own - can you place me in a team? We are often able to place individual amateurs into a team - please telephone to discuss your requirements. Is travel insurance included? Travel insurance is not included in the standard package as many people have their own arrangements in place such as annual insurance. It is a condition of booking that you have suitable insurance covering cancellation, personal items, medical cover, etc. Can we book our own flights? Yes you can - but please note that if you book directly with the airline you may have to pay in full for your flights at the time of booking and subsequent changes are not normally  be permitted. If we book your flights you will just pay the standard deposit and pay for the flight when you pay your final balance. Quite often we are able to make changes to flight reservations up to the day the tickets are issued (subject to availability and sometimes amendment fees). Also, if we book your flights you are fully covered under the CAA's ATOL protection scheme, whereas flights booked separately may not offer such cover. Can I book airline seats in advance? Airlines change their policies on this on a regular basis, and most airlines now charge for advance seat assignments. With British Airways for example, seats can be reserved at a charge on their website, once the flights have been paid in full and the tickets issued. Where airlines do permit free advance seat assignments we will assign the best seats possible. If you have a special request please let us know at the time of booking, however please note that seat assignments are not guaranteed until check in. Most airlines also allow online check in 24 hours prior to travel where you can reserve seats free of charge. If you are a frequent flyer please let us have your membership details and we would be pleased to add these to your booking. Are my golf clubs part of my free baggage allowance? Policies vary by airline and class of travel and we will be pleased to provide specific baggage allowances on request, and full information is available at each of the airlines' website. CAR RENTAL What insurances and extra costs are included for my rental car? Loss/Collision damage waiver, liability insurance supplement/extended protection, unlimited mileage, state & local taxes, up to three additional drivers and a full tank of fuel are all included in your rental car cover. Will I be asked to pay extra at the car rental desk? The car rental companies will ask whether you require optional theft protection or personal accident insurance. As a condition of booking you should already have travel insurance or other insurance that covers you for this, and we would recommend that you check with your insurance provider in advance of departure. If you have adequate insurance in these areas you may choose to decline this additional optional insurance. You will also be offered “enhanced” Roadside Assistance which covers you should you, for example, lock your keys in your car, run out of fuel, etc. What driving licence do I need? And how old do I need to be to drive? Every person who wishes to drive will require a full UK driving licence and must be aged 25 or over.  If you are aged 21 to 24 you will be required to pay an underage driver's charge of approximately $25-30 per day plus tax is payable locally. Please advise us at the time of booking if you are under 25. If you have been disqualified from driving in the last 7 years you may be unable to rent a car, please telephone for further information. Can we upgrade the rental vehicle? A seven seater minivan is provided for a team of four golfers. This provides ample space for four suitcases, four sets of golf clubs, and hand luggage. We will be pleased to quote for upgraded vehicles including SUVs and Luxury Cars, however, in our experience minivans actually provide the most comfort and luggage space for four golfers! ABOUT THE EVENTS Do I need to have a proper handicap to take part in the Pro-Am and what is the tournament format? All amateur golfers must have an acceptable handicap to participate in The Pro-Am Tour. This includes an active CONGU handicap, a European Golf Association index, and a USGA index. Amateurs with an EGA or USGA index will be allocated a "Tournament Handicap" for the event. If a player has an active CONGU handicap AND a USGA / EGA index the player will play off the CONGU handicap. Inactive handicaps or other handicap from other systems may be acceptable but we must be notified of these in advance for the handicap to be approved by The Pro-Am Tour. The player may then be allocated a "Tournament Handicap" for the event at our discretion. The maximum handicap is 24 for men amateurs, and 36 for lady amateurs. Amateurs with higher handicaps will be required to play off these limits. If an amateur does not have an acceptable handicap their score cannot count towards the team score. What is the tournament format? The Pro-Am tournament format is best two nett scores from four, medal, 90% handicap allowance. The events also include Challenge Days which are typically individual stableford, full handicap allowance. All events are run under the R&A Rules of Golf and the PGA Tournament rules. What's this about "senior friendly tees"? Men amateurs aged over 60, and with a handicap of 14 or more, or amateurs aged 70 or more with any handicap may elect to play from a slightly shorter set of tees (typically around 6,100 - 6,300 yards) with an appropriate handicap adjustment. This will take the longer carries out of play and enhance your enjoyment of the many stunning courses we feature on The Pro-Am Tour. Professionals and regular men amateurs will play a course of typically 6,500 - 6,700 yards (par 72). Can ladies play in the events? Yes, of course! We welcome lady golfers to all our events. Ladies will play from the appropriate tees, with any appropriate handicap adjustments being made, and will take their shots from the ladies stroke index. Do I need to bring my own professional? Most teams bring their own professional but we are able to provide one for you if necessary. Does the professional need to be a member of the PGA? We are proud of our association with the PGA of Great Britain & Ireland who administer most of our Pro-Ams. PGA Approved Pro-Ams for 2016-2017 include Arizona, California, Scottsdale, Las Vegas, Sawgrass and Pebble Beach. There are a number of ways a professional may be eligible for these events: 1. Full Member, including Trainee / Assistant Professional, of the PGA of Great Britain & Ireland; 2. Full Member, including Trainee / Assistant Professional, of an equivalent overseas PGA; 3. Member of the PGA EuroPro Tour; 4. Certain membership categories of The Challenge Tour and The European Tour are also eligible - please contact us for further information. Members of other professional tours, such as EPD, Alps, Allianz, Nordic League, Gecko, Jamega, TP Tour Series, etc., are invited to join The PGA EuroPro Tour to become eligible to play in The Pro-Am Tour. Please call for further information. What is the professional prize fund per event? The Professional prize fund is $20,000 based on 25 teams. Prize funds are increased or reduced pro-rata for greater or fewer participating teams. Amateur prize winners receive top brand golf equipment and trophies. How many teams play in each event? Approximately 15 - 20 teams is the average. What is the dress code on the golf courses during the pro-am? Smart golf attire is required (no denims). Tailored shorts can we worn by amateurs and professional golfers, and short ankle socks are permitted. Soft spike golf shoes are required at all the golf courses. Can I hire a local caddie? Most courses we feature are designed to be played using a golf cart, which is included within the package. Some courses include a "forecaddie" where a gratuity will be payable locally. Some courses also offer the option of a traditional walking caddie.  Please see individual event details, or contact us for further information. Can I use a range finder or GPS? Yes, distance measuring devices such as Bushnells & Sky Caddies that provide distance information only are now permitted. Devices which provide information on gradient or wind speed are not permitted. Do we have to use the golf carts (buggies) provided? Most of the courses have been designed with golf carts in mind and there is often a substantial distance between a green and the next tee. As a result most courses insist that you take a golf cart. However, a few courses do allow walking, and some offer caddies. Is the prizegiving dinner a formal event? We do request that competitors wear "smart attire" for our awards dinners (i.e. collared shirt and trousers, but no denims!), however, jackets and ties are optional. Do I have to share a room? Not if you don't want to! Our standard package prices are shown based on two people sharing a room, so if you wish to have a room on your own, you will incur a single room supplement at the prices shown. Can we extend our stay? The Pro-Am Tour is organised by The American Golf Holiday, a full service, ATOL bonded tour operator, so we would be pleased to arrange your extended stay either at the same destination as the Pro-Am or a wide choice of other golf destinations in the USA. Can you book other activities, such as shows in Las Vegas? Yes, we can provide information on shows and other non-golfing activities, and will be pleased to book them in advance guaranteed by your credit card. Please contact us if you have any further questions.
Tel (UK): 023 8046 5885
The Pro-Am Tour